Return Policy
RETURNS AND EXCHANGES
Returns will be accepted ONLY in case of manufacture defects. No returns
will be accepted due to improper use. Please contact us within 14 days
of receiving your items so we can address your problem. Returned items
will only be exchanged for the same item upon availability.
NO REMORSE - NO REFUNDS - ALL SALES ARE FINAL
Due to the nature of our products, we don't issue refunds after an order has been properly fulfilled, shipped and delivered.
However, if a product has a manufacturing defect, please contact us within 14 days of delivery so we can follow up and send a replacement.
ORDER CANCELLATION
If you've recently placed and order and it hasn't been shipped yet, you might cancel it at any time. Once a product has been shipped we will not be able to cancel your order.
RETURNED PACKAGES
In the event that a package get returned to us due to failure to signature confirmation and follow up on delivery, applicable custom fees (for international orders), or any other reason, shipping fees will not be refunded. For international order (outside US or Canada), if the package should be sent back, additional shipping charges will be charged.
WARRANTY
Our products are guaranteed for manufacturing defects. Considering average wear and tear, they have different warranty time-frames. Please see below for particular products warranties.
Posing Pod Core (1.0) • Potential Material Issues - 6 months: Posing Pod Core is guaranteed to work flawlessly. It should properly hold baby's weight, should not tip over or bend excessively. If for any reason you feel like your Pod core doesn't meet these standards, please get back to use within 6 months of purchase.
Posing Pod Core (1.0) • Assembly Issues - 12 months: if you've noticed that your Pod core joint is coming apart and it hasn't been a year since you've purchased it, we've got you covered!
Posing Pod Core (2.0) • 12 months:
Posing Pod 2.0 Core is guaranteed for an entire year towards manufacture defects.
All fabric products - 30 days: Our fabric products are 100% handmade and less than perfect seams could occur. If you notice that any fabric product such as covers, outfits, wraps, ruggies, backdrops, etc, have a defective seam, please get back to us within 30 days of purchase, we will gladly replace it.
As any piece of garment, normal wear and tear is to be expected. Please be careful when washing and handling your covers and other fabric props.
Wooden products - 30 days:
should you notice some sort of manufacturing defect on any of our
wooden products, you've got 30 days to address the issue. Please keep in
mind that our wooden props are intentionally rustic; cracks, scratches,
uneven stains and paint, and a lot of texture should be expected. They
are hand made one by one and they are expected to be one of a kind,
meaning no product will be identical to the other.